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Here at Twisted Winter we offer free shipping on all items you deserve it, items usually are shipped within 2-5 business days if you are having issues or questions about an order never hesitate to reach out and we will figure it out.


We want to have the fairest return policy we can within reason, Twisted Winter is dedicated to making sure you are happy with your order if for any reason you find yourself unhappy with your order we except returns within 30 day's of the purchase anything past 30 days will not be excepted. 

Once we have received the item or items within the 30 day time frame we will offer a refund or exchange unless the item or items are damaged. Remember we want to give the best experience possible so don't hesitate to email us with suggestions & ideas thank you so much for joining the Twisted Winter family!


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